Privacy Policy
Last updated: April 8, 2026
1. Introduction
Golden Touch Remodeling LLC ("Golden Touch Remodeling," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://goldentouchremodeling.com or contact us through any channel.
By using our website or submitting your information, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Project Information: Details about your remodeling project, budget range, timeline, and preferences.
- Communication Records: Messages you send us via our contact form, email, or SMS text messages.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
- Cookies and Tracking Data: Data collected through cookies and similar tracking technologies (see Section 8).
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide you with project estimates and consultations.
- To communicate with you about your remodeling project, including scheduling, updates, and follow-ups.
- To send you SMS text messages about your project, estimates, appointments, and scheduling (if you have provided consent).
- To send you marketing communications (only with your explicit consent).
- To improve our website, services, and customer experience.
- To comply with legal obligations and protect our legal rights.
- To process payments and manage our business operations.
4. SMS / Text Message Communications
Program Name: Golden Touch Remodeling Project Communication
By providing your mobile phone number and checking the consent box on our contact form, you expressly consent to receive SMS text messages from Golden Touch Remodeling LLC. These messages may include:
- Appointment confirmations and reminders
- Project status updates and scheduling information
- Estimate follow-ups and questions about your project
- General communication related to your remodeling project
Message Frequency: Message frequency varies based on project activity. You may receive multiple messages per week during active project phases.
Message and Data Rates: Message and data rates may apply. Contact your wireless carrier for details about your plan.
To Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and will no longer receive SMS messages from us, except as required by law.
For Help: Reply HELP to any SMS message for assistance, or contact us at +1 (360) 200-1521 or connect@goldentouchremodeling.com.
Consent Not Required: Your consent to receive SMS messages is not required to purchase our services. You may always contact us by phone or email instead.
Supported carriers include: AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, and others. Carriers are not liable for delayed or undelivered messages.
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party vendors who assist us in operating our website and conducting our business (e.g., email delivery services, scheduling platforms such as Calendly, payment processors). These vendors are contractually obligated to protect your information.
- Legal Requirements: We may disclose your information if required by law or in response to valid legal process (subpoena, court order, or government request).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- Protection of Rights: We may disclose information to protect the rights, property, or safety of Golden Touch Remodeling, our customers, or others.
We do not share SMS opt-in data or consent information with third parties for marketing purposes.
6. Data Security
We implement commercially reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted through our website
- Secure storage of form submissions and contact records
- Limited access to personal information on a need-to-know basis
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use caution when sharing sensitive information online.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, contact and project information is retained for the duration of our business relationship and up to seven (7) years thereafter for legal and tax purposes.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device.
We may use the following types of cookies:
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Third-Party Cookies: Set by embedded services such as Calendly scheduling widgets and Google Maps.
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on our website.
9. Third-Party Links and Services
Our website may contain links to third-party websites or embed third-party services (including Calendly for appointment scheduling). These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.
10. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Opt-Out of SMS: Reply STOP to any SMS message to opt out of text communications at any time.
- Opt-Out of Marketing: Contact us to opt out of any marketing communications.
To exercise any of these rights, please contact us at connect@goldentouchremodeling.com or call +1 (360) 200-1521.
11. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: